Kios77 Privacy Policy – Player Personal Data Protection

1 Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is published by kios77 ("we", "Platform") and applies to all users of the website https://kios77.pro, including visitors without an account, registered members, and participants in any promotional activity organised by kios77.

We understand that privacy is a fundamental right of every individual. As a trusted digital entertainment platform in Malaysia, kios77 takes our responsibility seriously to ensure your personal data is handled with full integrity, transparency, and in line with industry best practices.

By using the kios77 platform, you agree to the collection and use of information as described in this Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact us for assistance.

2 Types of Personal Data Collected

Kios77 only collects data that is necessary for legitimate, clearly stated purposes. We do not collect excessive or irrelevant information beyond what is required to deliver our services.

Kios77 does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required to fulfil certain legal obligations.

3 How We Use Your Data

Every piece of data collected by kios77 is used only for legitimate and reasonable purposes. We do not use your data for any purpose unrelated to the delivery of platform services.

• Account management — registering, verifying, and maintaining your account in a secure and active state.
• Transaction processing — processing deposits, withdrawals, and all financial transactions accurately and promptly.
• Legal compliance — fulfilling KYC requirements, anti-money laundering (AML) obligations, and reporting requirements set by the authorities.
• Platform security — detecting and preventing fraud, unauthorised access, and unlawful activity.
• Customer support — providing effective support when you contact our support team.
• Service improvement — analysing usage patterns in aggregate (without identifying individuals) to improve platform quality.
• Service Communications — sending important account notifications, promotions you have opted in to receive, and policy updates.
• Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

4 Data Sharing with Third Parties

Kios77 does not sell players' personal data to any party. However, in certain limited situations, we may need to share information with the following parties to ensure smooth platform operations and legal compliance.

• Registered payment processors — to facilitate secure deposit and withdrawal transactions. These third parties are bound by strict confidentiality agreements.
• KYC service providers — approved identity verification companies for conducting identity checks required by law.
• Legal authorities — information will be disclosed to law enforcement authorities when required by court order or applicable statutory provisions.
• Technical service providers — such as cloud infrastructure providers that help operate the platform, subject to strict data processing agreements.

All third parties we work with are required to meet data protection standards equal to or higher than our own. kios77 takes responsibility for ensuring these third parties handle player data with full accountability.

5 Personal Data Security

Kios77 continuously invests in security infrastructure to ensure our members' personal data is protected at all times. Our technical and organisational security measures encompass multiple layers of protection.

• Data encryption in transit — all communications between your browser and the kios77 platform are protected with the latest TLS/SSL protocols.
• Data encryption at rest — sensitive data stored in our databases is encrypted using high-grade encryption algorithms.
• Tiered access control — only authorised personnel with a legitimate need to know may access player data, with every access logged for audit purposes.
• Continuous monitoring — our systems are monitored 24 hours a day to detect any suspicious activity or intrusion attempts.
• Regular security testing — security audits and penetration testing are conducted regularly by independent security experts.
• Two-factor authentication (2FA) — members are encouraged to enable 2FA to add an extra layer of security to their account.

6 Cookie Policy

Kios77 uses cookies to enhance the user experience, ensure the platform functions properly, and analyse general usage patterns. Cookies are small text files stored on your device when you browse our website.

You can manage or delete cookies through your web browser settings at any time. Please note that deleting essential cookies may affect core kios77 platform functionality and you may need to log in again.

7 Your Rights as a Data Subject

As a kios77 player, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward manner, free from any undue obstacles.

To exercise any of the above rights, contact the kios77 support team via Live Chat within the platform. We will process your request within 14 business days. For complex cases, this period may be extended to 30 days with prior notice to you.

8 Data Retention Period

Kios77 retains your personal data only for as long as necessary for the stated purposes, or as required by applicable law. Once the retention period has ended and there is no legal obligation to keep it, data will be securely deleted or anonymised.

• Active account data — retained for the duration of the active account and for 5 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with applicable anti-money laundering legal requirements.
• Customer support communication logs — retained for 3 years for reference and future dispute resolution.
• Technical log data — access and security logs are retained for 12 months before being automatically deleted.
• KYC Documents — retained for the period prescribed by the relevant regulatory authority, typically no less than 5 years.

9 Links to Third-Party Platforms & Services

The kios77 platform may contain links to or be integrated with third-party services such as payment processors and game providers. When you access these third-party services, their own privacy policies will apply instead of the kios77 Privacy Policy.

Kios77 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each third-party service you use alongside our platform. All third-party providers who work with kios77 are selected based on their security track record and privacy policy compliance.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the kios77 privacy team is ready to assist you. We are committed to addressing every enquiry seriously and within a reasonable timeframe.

You can reach us via:

• Live Chat — the fastest channel, available 24/7 directly within the kios77 platform.
• Support Email — [email protected] for written enquiries that require a written record.
• Account Settings Section — for data access requests, corrections, or deletions that can be self-managed.

We aim to respond to all privacy-related enquiries within 3 business days. More complex requests such as data access or deletion applications may require additional processing time as stated in Section 7.